Policies & Guidelines

At Radiance at Fluhme, we're committed to providing exceptional care and a seamless experience for every patient. Please review our policies below to ensure your visit goes smoothly. If you have questions, don't hesitate to contact us at 412-886-5382

Appointment Cancellation Policy

We understand that schedules change. To respect our providers' time and allow other patients to schedule, we require at least 24 hours' notice for cancellations or rescheduling.

Cancellation Guidelines:

• Cancellations made 24+ hours before your appointment: No charge
• Cancellations made less than 24 hours before your appointment: $50 cancellation fee will be charged to the card on file
• The cancellation fee will be retained by Radiance at Fluhme, LLC To cancel or reschedule, please call 412-886-5382 or manage your appointment through our online booking system. 

No-Show Policy

Failure to attend a scheduled appointment without prior notice is considered a no-show. A $50 no-show fee will be automatically charged to the credit card on file. Repeated no-shows may result in a requirement to prepay for future appointments or limitations on booking privileges.

Late Arrival Policy

Please arrive 10-15 minutes before your scheduled appointment time to complete any necessary paperwork. If you arrive more than 15 minutes late, we may need to reschedule your appointment depending on provider availability. Late arrivals cannot be guaranteed their full treatment time, as we must respect the schedules of patients following you. You will still be responsible for payment of your scheduled service.

Payment Policy

Payment is due at the time of service. We accept cash, credit cards (Visa, Mastercard, American Express, Discover), and HSA/FSA cards.

Credit Card on File:
A valid credit card is required to book appointments and will be kept securely on file for appointment-related charges, including cancellation fees or no-show fees.

Packages and Memberships:
Prepaid packages and VIP memberships must be paid in full at time of purchase or according to membership terms.

Insurance:
We do not accept insurance for cosmetic procedures. However, we can provide itemized receipts for you to submit to your insurance company for potential reimbursement.

Consultation Policy

Many treatments require a complimentary consultation before scheduling, especially for new patients or first-time procedures. Consultations allow us to assess your candidacy, discuss realistic expectations, and create a personalized treatment plan.

Required Consultations:

• IPL Photofacial (new patients)
• Laser Hair Removal (new patients)
• CoolSculpting Elite (all patients)
• Body treatments (case-by-case basis)
• Medical Weight Loss programs

Consultations are obligation-free. You are welcome to schedule treatment during or after your consultation based on your comfort level. 

Treatment Day Requirements

Arrive with Clean Skin:
Please arrive with a clean face, free of makeup, lotions, perfumes, or skincare products on treatment day unless otherwise instructed.

Numbing Cream Timing:
For treatments requiring numbing cream (IPL, microneedling, etc.), please arrive 30 minutes before your scheduled appointment time for application.

Follow Pre-Care Instructions:
Each treatment has specific pre-care requirements (sun avoidance, stopping certain medications, etc.). Failure to follow pre-care instructions may result in rescheduling for your safety.

Informed Consent

All patients must review and sign an informed consent form before receiving treatment. This document outlines the procedure, potential risks, expected results, and aftercare requirements. If you have questions about your consent form, please ask before signing.

Photography & Marketing Policy

With your written consent, we may take before-and-after photographs for your medical records and potential marketing use. All photos are stored securely and in compliance with HIPAA regulations.

Your Rights:

• You may decline photography at any time
• You control whether your photos can be used for marketing purposes
• Photos used for marketing will not include identifying information without additional consent
• You may request removal of your photos from marketing materials at any time

Minors Policy

Patients under 18 years of age must be accompanied by a parent or legal guardian for all appointments. The parent/guardian must be present during consultations, provide written consent for treatment, and remain on-site during procedures.

Refund & Exchange Policy

Services:
All services are non-refundable once performed. If you are unsatisfied with your results, please contact us within 14 days so we can address your concerns and determine if a complimentary follow-up or adjustment is appropriate.

Products:
Unopened, unused retail products may be returned within 14 days of purchase with original receipt for store credit only. Opened or used products cannot be returned due to health and safety regulations.

Prepaid Packages:
Prepaid treatment packages are non-refundable but may be transferred to other services of equal or lesser value at our discretion.

VIP Memberships:
Memberships require a 3-month minimum commitment and are non-refundable. After the initial commitment period, memberships may be cancelled with 30 days' written notice.

Medical & Health Disclosures

You must disclose all relevant medical conditions, allergies, medications, and previous cosmetic procedures during your consultation and before each treatment. Failure to disclose accurate health information may compromise your safety and results.

Always Inform Us If You:

• Are pregnant or breastfeeding
• Have active infections or skin conditions
• Are taking photosensitizing medications
• Have a history of keloid scarring
• Have metal implants or pacemakers (for certain devices)
• Have had recent cosmetic procedures

WEBSITE & PRIVACY POLICIES:

Privacy Policy

Effective Date: 10/27/2025

At Radiance at Fluhme, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect:

Personal Information:
When you book appointments, create an account, sign up for our newsletter, or contact us, we may collect:

• Name, email address, phone number, mailing address
• Date of birth
• Payment information (processed securely through third-party processors)
• Medical history and treatment information (stored securely in HIPAA-compliant systems)

Automatically Collected Information:
When you visit our website, we automatically collect:

• IP address, browser type, device information
• Pages visited, time spent on site, referring website
• Cookies and similar tracking technologies

How We Use Your Information:

We use your personal information to:

• Schedule and manage appointments
• Process payments for services and products
• Communicate appointment reminders, confirmations, and follow-ups
• Send marketing communications (with your consent)
• Improve our website, services, and patient experience
• Comply with legal obligations and protect our rights

Information Sharing:

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist with appointments, payments, and communications (bound by confidentiality agreements)
• Legal authorities when required by law or to protect rights and safety
• Marketing platforms (with your consent) for email campaigns and advertising

Your Rights:

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications at any time
• Request a copy of data we hold about you
• Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at radianceatfluhme@gmail.com or 412-886-5382.

Medical Records & HIPAA:

Your medical records and treatment information are protected under HIPAA (Health Insurance Portability and Accountability Act). We maintain strict confidentiality and security measures for all protected health information (PHI). For our full HIPAA Notice of Privacy Practices, please request a copy at your visit or contact our office.

Data Security:

We implement industry-standard security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for website data transmission
• Secure, password-protected systems for medical records
• Limited employee access to personal information
• Regular security audits and updates

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Cookies & Tracking Technologies:

Our website uses cookies to enhance user experience, analyze website traffic, and deliver personalized content. You can control cookie preferences through your browser settings, though disabling cookies may limit website functionality.

We use:

• Essential cookies (required for website operation)
• Analytics cookies (Google Analytics to understand website usage)
• Marketing cookies (to deliver relevant ads and measure campaign effectiveness)

Third-Party Links:

Our website may contain links to third-party websites (e.g., Allē, skincare brands). We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

Changes to This Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us:

If you have questions about this Privacy Policy or how we handle your information:

Radiance at Fluhme
3037 Washington Pike
Bridgeville, PA 15017
Phone: 412-886-5382
Email: radianceatfluhme@gmail.com

Marketing Communications Policy

How We Communicate:

With your consent, we may send marketing communications via:

• Email newsletters with promotions, tips, and updates
• SMS/text messages for appointment reminders and special offers
• Direct mail for exclusive promotions
• Social media and online advertising

What Information We Collect for Marketing:

When you sign up for communications or create an account:

• Name, email address, phone number
• Treatment preferences and interests
• Purchase history and appointment history
• Website browsing behavior (through cookies)

How We Use Marketing Data:

We use your information to:

• Send promotional offers, monthly specials, and VIP membership benefits
• Provide educational content about treatments and skincare
• Deliver personalized recommendations based on your interests
• Announce new services, products, or events
• Send birthday or anniversary promotions

Your Marketing Preferences:

Opt-In:
We obtain your consent before sending marketing communications. You may opt in by:

• Checking the marketing consent box when booking appointments
• Subscribing to our newsletter on our website
• Texting a keyword to our SMS number
• Providing verbal consent during your visit

Opt-Out:
You can unsubscribe from marketing communications at any time:

• Click "Unsubscribe" at the bottom of any email
• Reply "STOP" to any text message
• Contact us at 412-886-5382 or radianceatfluhme@gmail.com
• Update preferences in your online account

Opting out of marketing communications will not affect appointment reminders, confirmations, or other transactional messages necessary for service delivery.

Third-Party Marketing Platforms:

We use third-party platforms to manage marketing campaigns, including:

• Email service providers (e.g., Klaviyo, Constant Contact)
• SMS marketing platforms
• Social media advertising (Facebook, Instagram)
• Google Ads

These platforms are bound by confidentiality agreements and may only use your data to provide services to us. We do not sell or rent your information to third parties for their independent marketing purposes.

Data Retention:

We retain your marketing data as long as you remain subscribed or until you request deletion. After unsubscribing, we may retain minimal information to honor your opt-out preferences and prevent re-subscription.

Questions:

For questions about our marketing practices or to update your preferences:
Email: radianceatfluhme@gmail.com
Phone: 412-886-5382